Flip provides a Gateway Device which will enable the Internet and Phone Services. NBN Phone, delivered as an over the top Service via NBN Internet connection. Here is an OVERVIEW on NBN Installation Process.
If you are porting your number to Flip, inbound calling to your number will not commence until porting is complete which will take a further 5 to 20 business days. We may not be able to port your number in all circumstances, including where you fail to provide correct account details, or because of contractual obligations with your existing provider. As with POTS customers may choose to port (transfer) their phone number from Telstra, Optus, Primus or Powertel to Flip. Fibre To the Premise (FTTP), Fibre to the Node (FTTN), Fibre to the Building (FTTB), Hybrid Fibre Coaxial (HFC) and NBN Fixed wireless. The Phone and Internet service is delivered via the National Broadband network connection pending on the NBN Technology provided in the area.
This Phone service can be only be purchased as a bundle with other NBN Internet services. There are other services, which will not work over this service including VoIP based fax, Priority Assistance Scheme, calls to 19/1900, 0500 numbers and Universal International Freephone Numbers (UIFN). Note, these services may work on the service however, Flip does not provide any assurance around their performance. This includes Fax to national and international numbers, EFTPOS, Back to Base alarms, Foxtel program purchases (via landline),and analogue modems.
There are ranges of services that work over the NBN Phone service, however due to the diversity and complexity of end devices (that are connected over the service) we recommend our customers test these services to ensure they work. Given this service is replacing the traditional copper based POTS, it has been designed to offer features offered with POTS including Local calls, national calls, International Calls, calls to Mobiles. Legacy copper infrastructure will be phased out, this product is a replacement for the POTS product and uses NBN infrastructure. Given the NBN is now rolling out, and in most cases This service is a residential and small business offering that is comparable to the “Plain Old Telephony Service” (POTS) offered on legacy copper infrastructure. NBN Phone and Internet is delivered via NBN Co access infrastructure. NBN Phone and Internet is Flip’s residential telephony service where there is a requirement for one Telephone and an Internet Service.
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